CYMCA Harbourview Limited (“the Hostel”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal data collected from you in accordance with the Personal Data (Privacy) Ordinance (Cap. 486 of the Laws of Hong Kong).

You may browse this website without providing personal data. However, when you use certain services or functions of this website, including but not limited to online reservations, enquiries, newsletter subscriptions, feedback forms, promotional registrations, event enquiries or job applications, we may collect personal data voluntarily provided by you.

The types of personal data we may collect include, but are not limited to:

Ø  your name, title, gender and date of birth;

Ø  your contact details, including telephone number, mailing address and email address;

Ø  reservation and stay information, including arrival and departure dates and special requests;

Ø  billing and payment information;

Ø  company or employment-related information;

Ø  preferences relating to rooms, dining, services or communications;

Ø  information provided in connection with marketing activities, surveys, promotions, competitions or employment applications; and

Ø  any other information you voluntarily submit to us.

The personal data collected by us may be used for the following purposes:

Ø  processing reservations, bookings, purchases and payments;

Ø  providing hostel accommodation, dining, event, customer support and related services;

Ø  responding to enquiries, comments, feedback or requests;

Ø  verifying identity and handling administrative or operational matters;

Ø  internal record keeping, data analysis, statistical research and service improvement;

Ø  administration of memberships, promotions, campaigns, surveys, games or competitions;

Ø  processing employment applications and recruitment-related matters;

Ø  complying with applicable legal, regulatory or internal requirements; and

Ø  subject to your consent where required by law, sending you news, updates, promotional materials, marketing communications and offers relating to the Hostel’s rooms, dining, events, services, facilities and other products.

Ø  Provision of personal data is voluntary. However, if you do not provide the requested personal data, we may be unable to process your reservation, enquiry, request, application or subscription, or provide the relevant products or services.

We may disclose or transfer your personal data, whether within or outside Hong Kong, on a confidential and need-to-know basis, to our affiliated entities, service providers, contractors or business partners engaged for purposes such as website administration, reservation systems, payment processing, information technology support, customer communications, marketing support, data processing, recruitment or other services necessary for the operation of our business. We may also disclose your personal data where required or permitted by law.

We do not intend to use your personal data for direct marketing unless we have obtained your consent or have otherwise complied with applicable legal requirements. If you have consented to receive direct marketing communications, such materials may include information relating to room accommodation, food and beverage offers, meetings and events, celebrations, hostel news, seasonal promotions, loyalty-related benefits and other products, services or facilities which we think may be of interest to you. You may opt out of receiving such communications at any time by using the unsubscribe function where available or by contacting us.

We take reasonable steps to protect personal data against unauthorized or accidental access, processing, erasure, loss or use. However, no transmission of data over the Internet can be guaranteed as fully secure, and you acknowledge and accept the risks associated with transmitting information online.

This website may use cookies and similar technologies to collect information about your browsing activities and preferences in order to improve website functionality, analyse traffic, remember user preferences and enhance your user experience. Most web browsers allow you to control cookies through browser settings. If you disable cookies, some features of this website may not function properly.

Under the Personal Data (Privacy) Ordinance, you have the right to request access to and correction of your personal data held by us, and to enquire about our policies and practices in relation to personal data. Any such request should be made in writing to us through the contact details provided on this website.

We reserve the right to amend or update this Privacy Statement at any time without prior notice. Any updated version will be posted on this website and shall become effective upon posting.

In the event of any inconsistency between the English and Chinese versions of this Privacy Statement, the English version shall prevail.